All orders received are subject to bank authorization prior to processing. Only authorized orders will be processed. Orders are processed for delivery on business days only (Monday to Friday, excluding Public Holidays). We use Ninja Van as our standard delivery courier. Most orders will be processed and delivered within 3 - 7 business days (West Malaysia) and 5 -14 business days (East Malaysia) from the order's date.
2. Delivery Charges
Our standard delivery charges per order are as follows:
- Orders of RM100.00 and above (after deducting discount or instant rebate voucher if applicable) are entitled to delivery free of charge within Malaysia.
- For West Malaysia, delivery charge is RM8.00 for those orders below RM100.
- For East Malaysia, delivery charge is RM18.00 for those orders below RM100.
3. Delivery Coverage Areas
We only deliver to addresses in Malaysia. We do not deliver to PO Box addresses or ship internationally.
4. Failed Delivery
In the event that we fail to deliver to you at the delivery address provided by you, we will make a subsequent (2nd) attempt at the specified delivery address. We regret to inform that you that your package will be returned to innisfree Malaysia and orders will be cancelled if both deliveries failed (1st and 2nd attempt).